This time, we examine the increasing impact of Artificial Intelligence (AI) on the business world and employment, specifically focusing on the replacement of human workers in corporate and customer service roles.
We discuss whether AI will lead to the end of call centres, noting that while some experts predict AI will resolve most common customer issues soon, the current technology still faces issues like “hallucination,” and many customers still prefer human interaction.
Then we speak about Amazon’s decision to cut 14,000 corporate jobs to become a leaner organisation ready to capitalise on AI, while also discussing the economic distribution of AI-related value and whether the current technology is truly living up to its hype.
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Plus, we spoke about this…
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